Last Updated: September 2026
Welcome to ISI Canada Inc. These Terms and Conditions govern your access to and use of our website and online store. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.
1. About ISI Canada Inc.
ISI Canada Inc. offers specialty consumer products, including plumbing and drain-maintenance products, cleaning tools, brushes, accessories, and other specialty products.
2. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with the security or operation of the website.
- Attempt to gain unauthorized access to our systems or customer accounts.
- Submit false or misleading information when placing an order.
- Use the website in any way that may damage or disrupt our services.
We reserve the right to restrict or terminate access to our website if these Terms are violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.
However:
- Product images may vary slightly from the actual product.
- Packaging and product appearance may change.
- Product specifications may be updated without notice.
We cannot guarantee that all website information will always be completely error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase.
- Discontinue products.
- Modify product offerings.
- Refuse or cancel orders when products are unavailable.
If a product becomes unavailable after you place an order, we may contact you regarding available options, including cancellation or a refund where applicable.
5. Pricing
Unless otherwise stated, prices displayed on our website are in Canadian Dollars (CAD).
Prices may change without notice.
Applicable taxes and shipping charges, where applicable, will be displayed during checkout before your order is completed.
We reserve the right to correct pricing errors. If an incorrect price is displayed, we may cancel the affected order and contact you regarding the correction.
6. Orders and Acceptance
Submitting an order does not automatically mean that your order has been accepted.
We reserve the right to accept, refuse, or cancel an order for reasons including:
- Product availability.
- Errors in pricing or product information.
- Suspected fraudulent activity.
- Incorrect customer information.
- Payment authorization issues.
An order confirmation indicates that we have received your order request.
7. Payment
Payment must be completed using the payment methods available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through secure third-party payment providers.
8. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the estimated processing times shown on our website.
Delivery times may vary depending on:
- Product availability.
- Shipping destination.
- Carrier delays.
- Weather conditions.
- Holidays.
- Other circumstances beyond our reasonable control.
Estimated delivery dates are estimates only and are not guaranteed.
Customers are responsible for providing accurate shipping information. ISI Canada Inc. is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
9. Returns and Refunds
Return and refund eligibility may vary depending on the product purchased and the condition of the product.
Before returning a product, please contact our customer support team for assistance.
Products that have been used, damaged after delivery, or returned without authorization may not be eligible for a refund, subject to applicable law.
10. Product Instructions and Safe Use
Customers are responsible for reading and following all product instructions, warnings, labels, and safety information provided with a product.
Products must only be used for their intended purpose and according to the provided instructions.
Do not use products in a manner inconsistent with their instructions or intended purpose.
If you are unsure whether a product is suitable for your particular situation, please contact a qualified professional.
11. Limitation of Liability
To the maximum extent permitted by applicable law, ISI Canada Inc. shall not be liable for indirect, incidental, special, or consequential damages arising from:
- Use or inability to use our website.
- Improper use of our products.
- Failure to follow product instructions.
- Website interruptions or technical issues.
- Delays caused by third-party service providers or shipping carriers.
Nothing in these Terms is intended to limit rights that cannot legally be excluded under applicable law.
12. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Product names
- Images
- Text
- Graphics
- Videos
- Website design
is owned by or licensed to ISI Canada Inc. and may not be copied, reproduced, distributed, or used without permission, except as permitted by applicable law.
13. Third-Party Links
Our website may contain links to third-party websites or services.
ISI Canada Inc. is not responsible for the content, policies, security, or practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
We encourage customers to review our Privacy Policy to understand how personal information may be collected, used, and protected.
15. Changes to These Terms
ISI Canada Inc. reserves the right to update or modify these Terms and Conditions at any time.
Changes will become effective when posted on this website.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions.
16. Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
ISI Canada Inc.
Email: sales@isicanadainc.com
Website: www.isicanadainc.com